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Why work in INNOVA...
Help Desk Specialist
Position
Help Desk Specialist
Function
Customer & Technical Support
Job Location
Trieste
Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.
- Because the people who work here are creative and passionate
- Because innovation and advanced technologies are part of our DNA
- Because we recognize and reward merit
Main ResponsibilitiesTechnical Skills and Soft SkillsEducationPrerequisites and/or Experience
- Identify, analyze, and resolve issues reported by users according to defined Service Level Agreement (SLA), interacting with various company Department
- Respond to user requests and issues; log activities performed in the ticketing system
- Resolve or escalate issues to second-level support, optimizing system performance while respecting predefined service levels (SLA)
- Ensure service delivery in compliance with established service levels (slas)
- Provide technical support for the installation and configuration of application software
- Excellent knowledge of Microsoft programs
- Knowledge of Linux systems
- SQL skills
- Basic networking knowledge (communication protocols in Microsoft and Linux environments)
- High School Diploma in IT/telecommunications/electronics
- At least 1 year of experience in help desk or technical support
- Excellent knowledge of English
- Knowledge of a second foreign language is a plus
The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.